A member of Business Services’ three-person finance team, Charlene ensures the integrity of accounting and fiscal reporting for the following units: RamTech, VCU Dining Services, Barnes & Noble @ VCU (Monroe Park and VCU Medical Center) and the Contract Licensing Program. Charlene graduated from VCU with her Bachelor of Science in Marketing and has worked at the university for over 35 years.

As Director of Marketing & Retail Services, Christy oversees all marketing, public relations and promotional activities for Business Services and its units. She also manages the university’s retail contracts, Barnes & Noble @ VCU, RamTech and Balfour. Christy has over 20 years of marketing and public relations experience in the private sector with consumer products and retail companies. Christy is a member of the American Marketing Association and the Public Relations Society of America. She holds a Bachelor of Science in Fashion Marketing from Virginia Tech and an MBA from Philadelphia University.

Anna manages social media and oversees both internal and external communications for Business Services’ units, as well as coordinating media requests. She works with the marketing team to craft clear, engaging copy and develop content for digital and print materials. Anna is a member of the American Marketing Association and the Public Relations Society of America. She holds a Master of Science in Mass Communications with a concentration in Integrated Communications from Virginia Commonwealth University and a Bachelor of Arts in Communication Studies from Randolph-Macon College.

Joy Lee is the Graphic Design and Social Media Specialist for VCU Business Services, where she supports the marketing team by creating a variety of print and digital materials, including brochures, signage, social media graphics and advertisements. In addition to her design work, she assists in managing the organization’s social media accounts. A VCU alumna, Joy holds a Bachelor of Fine Arts in Graphic Design and a Certificate of Product Innovation from the da Vinci Center.

Lauren Hay oversees the VCUDine program as Dining Services Manager. She manages the administrative policies, business functions, customer service for over 20 on-campus dining locations and the university vending beverage and snack service. Lauren holds a Bachelor of Arts & Sciences in English from George Mason University.

Narissa serves as the Events Management Coordinator overseeing the use and coordination of the University's future Event Center and Catering Kitchen. She serves as the primary liaison between VCU Dining Services and Aramark Catering, ensuring university clients, external partners, and internal stakeholders receive seamless service and exceptional event experiences. Narissa has over 12 years of experience in food service. Narissa holds a Bachelor of Science in Business Administration with a concentration in Marketing from Drexel University.

As Dining Operations and Analytics Manager, Barbara oversees Dining Services’ capital projects, ensures contractual compliance and oversees yearly dining capital budget expenses. She analyzes data trends and creates reports to assist with forecasting. Barbara holds a Bachelor of Science in Business Information Systems from Virginia Commonwealth University. She has served as a VCU staff member for over 40 years.

Yvonne Jones has proudly worked at Virginia Commonwealth University for over 50 years. Within Dining Operations, Yvonne ensures the quality, service, sanitation, health and safety standards at all of Business Services’ 20+ dining locations. She maintains the fixed asset inventory and supports Dining’s vending program. Yvonne is a National Association of College & University Food Services member. In 2010 Yvonne was nominated for the Dorris Douglas Budd Award; in 2014, she received the Finance & Administration Division Award for Delivering Excellence in Customer Service.

Stephen Monroe has worked at Virginia Commonwealth University for over 25 years. As Assistant Manager of Operations & Analytics, Stephen monitors and verifies contract compliance among Business Services’ various partnerships. He also maintains the Dining Services equipment maintenance database and provides technical IT support for Retail and Dining Services.

Robinette Butler, Dining Operations Specialist, assists with equipment replacements and facilities repairs at the 20+ dining locations operated by VCU Business Services. She also assists the BSV team with office orders, billing management and other administrative duties. Robinette has worked at Virginia Commonwealth University for over 15 years.

Scott Hackenburg is the resident technology expert in the Department of Business Services. As Technology Manager, Scott develops new reporting databases, maintains the department website, databases and servers, and develops new applications and reports to help streamline operations and increase productivity. Scott holds a Bachelor’s Degree from ECPI in Software Development.