Our Team

VCU Mail Services, provided by Exela, consists of a service driven team. All employees are cross trained and proficient in many areas of Mail Services making operations efficient and services uninterrupted. VCU Mail Services is your One Stop Approach by being a complete letter-shop for the university community and specializing in mail services.

Donnette Haynes

haynesds@vcu.edu

804-828-3868

Service Delivery Manager

Donnette has been with Exela since 1997 and joined VCU Mail Services in 2004. She manages the entire Mail Services daily operations and is focused on maintaining the highest level standards of quality customer service possible while providing fiscal and administrative support for Mail Services. She is responsible for all financials associated with the daily operation and maintains site related correspondence and reporting documentation. She oversees outbound mail processing and also serves as workflow coordinator to manage all auxiliary projects for the hospital and university community. In addition to managing Mail Services, Donnette serves as liaison between the USPS and the university and is an Executive Board Member for the Central Virginia Postal Customer Council.

Kenneth Sifford

klsifford@vcu.edu

(804) 828-3868

Anthony Ray

adray@vcu.edu

(804) 828-1343

Richard Baugham

rabaugham@vcu.edu

(804) 828-1343

Renata Taft, Jerome Hilliard, Carl Grimes, Gregory Smith, Keith Anthony, Quentin Woodson

mailsvc@vcu.edu

Ernestine Whiters

mailsvc@vcu.edu

Zavier Adams, Shelia Walters, John Hoover

pbmsmail@vcu.edu

(804) 828-1344

Vacant

pbmsmpc@vcu.edu

(804) 828-1577

Kenneth Sifford, Richard Baugham

mailsvc@vcu.edu